Shipping & Returns
Shipping Policy
Shipping Rates and Delivery Times
Processing Time
All orders are processed within 1–3 working days, excluding weekends and public holidays. Orders placed after hours, on weekends, or during holidays will be handled the next business day.
Delivery Time
Once dispatched, delivery typically takes 2–5 working days, depending on your location. Outlying or rural areas may take slightly longer.
You’ll receive a tracking link once your parcel is on its way so you can follow its journey from our studio to your door.
Order Tracking
Once your order has been shipped, a tracking number will be sent to you via email or WhatsApp.
Please double-check that your delivery address and contact number are correct to avoid any delays or missed deliveries.
Shipping Areas
We currently deliver throughout South Africa. For special delivery requests or assistance with bulk orders, please contact hello@heyamy.co.za before placing your order.
Returns & Exchanges
We take pride in the quality of every product we stock and want you to love your purchase. If, however, you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase is required (receipt or order confirmation).
Non-Returnable Items
- Opened or used skincare products.
- Sale or promotional items (unless defective).
- Items not purchased directly from Hey Amy.
- Defective or Incorrect Items
If your product arrives damaged or incorrect, please email us at hello@heyamy.co.za within 48 hours of receiving your parcel. Include your order number and clear photos so we can resolve the issue promptly.
Return Process
Email hello@heyamy.co.za with your order number and reason for return.
Wait for approval and return instructions before sending your item back.
Once received and inspected, we’ll process your exchange or refund within 3 business days.
Please note: Customers are responsible for return shipping costs unless the product was incorrect or faulty.
Cancellations
Orders can be canceled within 2 hours of placement. If your order has already been shipped, you’ll need to follow the return process outlined above.
