FAQs
Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders and Payments
Can I change or cancel my order after it’s been placed?
Once your order has been confirmed, it begins processing right away to ensure prompt delivery. If you need to make a change or cancel, please email hello@heyamy.co.za as soon as possible, and we’ll do our best to assist before your parcel is dispatched.
What payment methods do you accept?
We offer secure, convenient payment options including major debit and credit cards, instant EFT, and trusted online payment gateways. All transactions are encrypted to ensure your personal information remains protected.
Shipping and Delivery
What should I do if my order is delayed?
If your order takes longer than expected, please check your shipping confirmation email for tracking details. You’re also welcome to reach out to us — we’ll gladly look into it and keep you updated.
How can I track my order?
Once your order leaves our studio, you’ll receive an email with a tracking link so you can follow your parcel’s journey until it reaches you.
How long does shipping take?
Orders typically arrive within 2–5 working days, depending on your location. Outlying areas may take slightly longer, but we’ll keep you informed every step of the way.
Where do you ship to?
We currently ship throughout South Africa. For special delivery requests or assistance with larger orders, please contact us directly.
Returns and Refunds
How do I start a return?
If you’d like to return a product, please email hello@heyamy.co.za
with your order number and reason for return. We’ll guide you through the simple return process. Please note that items must be unopened, unused, and returned within 7 days of delivery.
Product Information
Do you offer product warranties?
Some products come with manufacturer warranties. If you’d like to confirm whether your item is covered, please get in touch — we’re happy to assist with details before or after your purchase.
How can I find more information about a product?
Each product page includes detailed information about its ingredients, benefits, and recommended use. If you need further guidance, our team will be delighted to assist you in finding the perfect fit for your skin.
Account Information
I forgot my pasword. How can I reset it?
Click “Forgot Password?” on the login page and follow the steps to reset your password securely. You’ll receive a link via email to create a new one.
Do I need to create an account to place an order?
You can check out as a guest, but creating an account offers a smoother experience — allowing you to track orders, view purchase history, and receive exclusive updates.
Promotions and Discounts
Can I use more than one discount code?
Only one discount code can be applied per order. Discount codes cannot be combined or used on sale items unless specifically stated.
Do you offer any discounts or promotions?
Yes. From time to time, we share exclusive offers and seasonal promotions with our subscribers. Join our mailing list or follow us on social media to stay connected and enjoy first access.
